Shipping policy
At Minimal Lady , we strive to deliver your order in the quickest, safest, and most economical way possible. We process all orders within 24 hours of receiving them, and we will do our best to get your jewellery to you as soon as possible. Here are some further details about our shipping policy:
Shipping Policy for Jewellery
The shipping time may vary depending on the location and availability of the product.
We provide a tracking number for every order once it has been shipped. You will receive a WhatsApp message , email and a SMS with the tracking details so you can keep an eye on your package.
Please note that our shipping times may be impacted by factors such as unexpected weather events and national holidays, which may delay the delivery of your order.
Shipping Policy for Bag Charms
Before your order is dispatched, it will go through our logo printing process and a quality check to ensure everything meets our standards.
Dispatch Timeline
Orders are dispatched serial number-wise. Because of this, your order may take longer to be dispatched, and we do not guarantee dispatch within 24–48 hours. The timeline is 10-20 days after placing the order.
We kindly request you to allow us the required processing time while we prepare your order.
Shipping & Tracking
Once your order is ready, it will be handed over to Delhivery for pickup and delivery. You will receive a shipping confirmation and tracking update from Delhivery once your package has been picked up.
Please note that the delivery timeline begins once the package has been handed over to the courier.
We sincerely appreciate your patience and understanding while we carefully prepare and quality-check your bag charm before shipping.
SHIPPING & REFUND POLICY
Shipping charges are non-refundable once an order has been dispatched, as the shipping service has already been incurred.
Prepaid Orders
If a prepaid order is cancelled after dispatch, refused at delivery, or returned to us due to the customer’s actions, the applicable forward shipping, return/RTO shipping, and any applicable handling charges will be deducted from the amount paid.
The remaining eligible product amount will then be refunded to the original payment method.
COD Orders
Once a COD order has been dispatched, cancellation requests cannot be guaranteed.
If a COD order is cancelled, refused, or returned to us after dispatch:
● The shipping and applicable RTO charges incurred by us will be recoverable from the customer.
● If the customer has another prepaid order with us, the applicable shipping/RTO charges may be deducted from the amount payable/refundable on that prepaid order.
● The remaining eligible amount, if any, will be refunded according to the applicable payment method.
● If a COD order reaches RTO (Return to Origin) due to cancellation, refusal, non-acceptance, or failure to receive the package, we reserve the right to disable COD availability for future orders from the same customer.
COD Cancellation When Another Prepaid Order Exists
If a customer has:
1. A COD order that has already been dispatched, and
2. Another prepaid order, and
3. The COD order is cancelled/refused after dispatch without prior confirmation of cancellation before dispatch,
the applicable forward shipping and RTO/return shipping charges incurred on the COD order may be deducted from the refundable amount of the prepaid order.
This is because the shipping charges have already been incurred by us for the cancelled COD shipment.
Example:
If ₹150 was incurred for forward shipping and ₹100 for RTO/return shipping, a total of ₹250 may be deducted from the eligible refund amount.
Thank you for supporting us!
We always strive to provide the best possible shipping experience for our customers. If you have any questions about our shipping policy, please don't hesitate to contact us at
theminimallady.vsp@gmail.com