Refund policy

Refund / Exchange

To help us serve you better, a mandatory unboxing video must be shared within 24 hours of delivery for any issue to be considered. Without this, we will not be able to process your request.

Exchange Policy (Within 24 Hours of Delivery)

We offer a smooth and hassle-free exchange for the following situations:

1. Damaged Item: We will replace it with the same item.

2. Wrong Item Received: We will replace it with the same item.

3. Size Issue (Rings Only): You can exchange your ring for the same variant. A ₹250 shipping fee applies for size exchanges. Please refer to our ring size guide for accurate sizing.

Important Notes

• Size-related exchanges apply only to rings.

• Exchanges are allowed only once per order.

• A ₹250 fee applies for ring size changes to cover shipping and handling.

• If the exact item is out of stock, our team will help you pick the closest available variant or provide store credit.

How to Request an Exchange

Please contact our support team and share:

• Your Order ID

• A clear image/video of the product

• The mandatory unboxing video recorded within 24 hours of delivery

Reach us at:

📧 minimalladyofficial@gmail.com

Cancellation Policy

1. No Cancellations
Once an order is placed, it cannot be cancelled. We process orders promptly to ensure fast delivery, so all sales are final.

2. Order Confirmation

Please review your order carefully before placing it. Proceeding with the order means you agree to our no-cancellation policy.

3. Need Support?

For any questions or assistance, reach out to us at:

📧 minimalladyofficial@gmail.com