Refund policy
Refund, Exchange & Cancellation Policy
At Minimal Lady, we do not accept order cancellations or refunds once an order has been placed. Please review your order carefully and ensure that all product details, variants, sizes, quantities, and shipping information are correct before placing your order on our website.
We only offer exchanges or returns in cases where the product received is damaged or an incorrect item has been delivered, subject to our exchange policy.
For any eligible issue, a mandatory unboxing video recorded within 24 hours of delivery must be provided. Without a valid unboxing video, we will not be able to process the request.
1. Mandatory Unboxing Video
To help us resolve issues quickly and fairly, a clear, continuous unboxing video is mandatory for any damage, missing item, wrong item, or product-related complaint.
● The unboxing video must be recorded within 24 hours of delivery.
● The video should clearly show the package from the time it is unopened until the product is fully unpacked.
● Without a valid unboxing video, we will unfortunately not be able to process an exchange or product-related complaint.
EXCHANGE POLICY
Exchanges must be requested within 24 hours of delivery.
We offer exchanges in the following situations:
1. Damaged Item
If your item arrives damaged, we will replace it with the same item, subject to availability.
2. Wrong Item Received
If you receive an item different from what you ordered, we will replace it with the correct item.
3. Size Issue — Rings Only
Size exchanges are available only for rings.
● You may exchange your ring for the same variant in a different size.
● A ₹250 shipping and handling fee will apply for ring size exchanges.
● Please refer to our ring size guide before placing your order to ensure the correct size is selected.
Important Exchange Terms
● Size-related exchanges are applicable only to rings.
● An order is eligible for only one exchange.
● Exchanges are subject to product availability.
● If the exact item/variant is unavailable, our team may help you choose the closest available alternative or provide store credit, as applicable.
● Products that have been worn, used, altered, damaged after delivery, or returned without their original packaging may not be eligible for exchange.
SHIPPING & REFUND POLICY
Shipping charges are non-refundable once an order has been dispatched, as the shipping service has already been incurred.
Prepaid Orders
If a prepaid order is cancelled after dispatch, refused at delivery, or returned to us due to the customer’s actions, the applicable forward shipping, return/RTO shipping, and any applicable handling charges will be deducted from the amount paid.
The remaining eligible product amount will then be refunded to the original payment method.
COD Orders
Once a COD order has been dispatched, cancellation requests cannot be guaranteed.
If a COD order is cancelled, refused, or returned to us after dispatch:
● The shipping and applicable RTO charges incurred by us will be recoverable from the customer.
● If the customer has another prepaid order with us, the applicable shipping/RTO charges may be deducted from the amount payable/refundable on that prepaid order.
● The remaining eligible amount, if any, will be refunded according to the applicable payment method.
● If a COD order reaches RTO (Return to Origin) due to cancellation, refusal, non-acceptance, or failure to receive the package, we reserve the right to disable COD availability for future orders from the same customer.
COD Cancellation When Another Prepaid Order Exists
If a customer has:
1. A COD order that has already been dispatched, and
2. Another prepaid order, and
3. The COD order is cancelled/refused after dispatch without prior confirmation of cancellation before dispatch,
the applicable forward shipping and RTO/return shipping charges incurred on the COD order may be deducted from the refundable amount of the prepaid order.
This is because the shipping charges have already been incurred by us for the cancelled COD shipment.
Example:
If ₹150 was incurred for forward shipping and ₹100 for RTO/return shipping, a total of ₹250 may be deducted from the eligible refund amount.
CANCELLATION POLICY
1. No Cancellation After Order Placement
Once an order has been placed, it cannot be cancelled as we begin processing orders promptly to ensure timely dispatch.
All orders are considered final once placed.
2. Cancellation Before Dispatch
If you need to request a cancellation due to an exceptional circumstance, please contact our support team before the order is dispatched.
Cancellation requests received after dispatch may not be accepted, and applicable shipping/RTO charges may be deducted.
3. Please Review Your Order Carefully
Before placing your order, please verify:
● Product/variant
● Ring size, where applicable
● Quantity
● Shipping address
● Contact number
● Payment method
By placing an order, you acknowledge and agree to our Refund, Exchange, Shipping and Cancellation Policy.
HOW TO REQUEST AN EXCHANGE
Please contact our support team within 24 hours of delivery and provide:
● Order ID
● Clear photographs of the product
● Clear photographs of the packaging, where applicable
● Mandatory unboxing video recorded within 24 hours of delivery
Our team will review the request and guide you through the next steps.
CUSTOMER SUPPORT
For any questions or assistance regarding your order, please contact us at:
📧 minimalladyofficial@gmail.com
Minimal Lady
Thank you for shopping with us.