Frequently Asked Questions
✦ Frequently Asked Questions
Materials & Durability
What is your jewellery made of?
All Minimal Lady Jewels pieces are crafted on a premium 316L surgical-grade stainless steel base, electroplated with 18K gold. Stainless steel is hypoallergenic, rust-resistant, and built to last — making it the gold standard (literally) for everyday luxury.
How thick is the gold plating?
Our pieces feature a high-micron gold plating that is significantly thicker than fashion jewellery, ensuring a rich, lasting finish that doesn't dull or flake with regular wear.
Is your jewellery hypoallergenic?
Yes. The stainless steel base is nickel-safe and hypoallergenic, making it suitable for sensitive skin.
Waterproof & Care
Is your jewellery truly waterproof?
Yes — our pieces are designed to be water-resistant for everyday wear. You can wear them while washing hands, in light rain, or during casual swimming. However, we recommend avoiding prolonged exposure to chlorinated pools, hot tubs, saltwater, and harsh chemicals to preserve the plating's longevity.
Can I shower or bathe wearing my jewellery?
You can, but for best results, we suggest removing your pieces before showering with heavily fragranced soaps or shampoos, as these can dull the finish over time.
How do I keep my jewellery tarnish-free?
- Wipe with a soft, lint-free cloth after wear.
- Store in the pouch or box provided — away from direct sunlight and humidity.
- Avoid contact with perfumes, lotions, and oils directly on the piece.
- Keep pieces separated to prevent scratching.
Will it tarnish?
With regular care, your piece should retain its shine for a long time. Unlike brass or copper-based jewellery, our stainless steel base does not oxidise, so tarnishing is minimal when cared for properly.
Sizing & Fit
How do I find my bracelet or anklet size?
Use a soft measuring tape or a strip of paper wrapped around your wrist or ankle. Note the measurement in centimetres, then refer to the size guide on each product page. When in between sizes, we recommend sizing up for comfort.
Are your pieces adjustable?
Many of our anklets and bracelets come with an extender chain for a flexible fit. Check the individual product listing for details.
What if my piece doesn't fit?
Please refer to our Returns & Exchanges section below. We want every piece to feel like it was made for you.
Dispatch & Shipping
How long does it take to dispatch my order?
Most orders are dispatched within 24 hours of order confirmation. (Bag charms may take 10–20 business days as they are made to order.)
Which courier do you use?
We ship via Delhivery, one of India's most reliable logistics partners, ensuring your order is tracked and delivered safely to your doorstep.
Do you offer Cash on Delivery (COD)?
Yes! COD is available on eligible orders across India. Please note that COD orders may take slightly longer to confirm and dispatch.
How much does shipping cost?
Shipping charges, if applicable, are displayed at checkout. We periodically offer free shipping — keep an eye on our homepage for current offers.
Do you ship internationally?
Yes we do! Reach out via DM or email for International orders.
Tracking & Order Help
How do I track my order?
Once your order is dispatched, you will receive a tracking number via email or SMS. You can track your shipment directly on the Delhivery website.
I haven't received my tracking details. What should I do?
Please allow up to 24 hours from order date for dispatch confirmation. If you haven't received an update, reach out to us via our Contact page and we'll resolve it promptly.
Can I modify or cancel my order after placing it?
Orders can be modified or cancelled within 24 hours of placement. After this window, the order may already be in processing. Please contact us immediately via the Contact page if you need to make a change.
Returns & Exchanges
What is your return policy?
We do not accept return. All orders are final, so please take your time and choose your pieces. We do return/exchange damaged pieces if received during delivery with an unboxing video sent within 24 hours of delivery time.
Are COD orders eligible for returns/exchange?
Yes, COD orders are eligible for returns/exchange if received damaged. Refunds for COD orders are processed via bank transfer — please share your bank details when initiating the return.
What if I receive a damaged or incorrect item?
We sincerely apologise if this happens. Please photograph/send videos of the item and reach out to us within 24 hours of delivery. We will arrange a replacement or full refund at the earliest.
Still have questions? We're here for you. Reach out via our Contact page — we typically respond within 1 business day.